Studio Policies & FAQs
Our Policies
Age Policy
Adult classes are recommended for ages 18+. Participants must be 21+ with valid ID to consume alcohol at events. Children must be 6 years old by the start of any program to enroll in camps or after-school classes. Kids classes (clay, canvas, kids night) are drop-off for ages 6+. For younger children, adults may purchase a ticket to join them.
Deposit & Payment Terms
Select classes require a 50% non-refundable deposit at booking. Remaining balances will be invoiced approximately 2 weeks before the class start date. If the balance is not paid by the due date, your spot may be forfeited without refund. For Art Camp, a $150 non-refundable deposit is required. For the After School Program, a $100 non-refundable deposit is required.
General Cancellation Policy
Weather & Studio Cancellations
If JCA cancels a class due to weather or other unforeseen circumstances, we will offer a reschedule or refund. If a reschedule cannot be arranged, studio credit may be issued.
Product & Goods Refund Policy
All ceramic product sales are final unless damaged or defective upon arrival. Contact us immediately if there is an issue with your order. Items must be returned in unused, original condition within 14 days. We inspect all returned items before issuing refunds.
Adult Class Policy
Same cancellation/rescheduling policy as above. For sold-out events: No refunds or credits for cancellations made 10 days or less prior to the class.
Art Camp & After School Program
$150 of the Art Camp payment is non-refundable at any time unless a doctor’s note is provided. The After School Program deposit of $100 is also non-refundable. Cancel more than 30 days before the start date: refund minus $50. Cancel 15–30 days before the start date: 50% refund. Cancel within 14 days: no refund. No credit or refund for missed classes once the session has started.
Age Policy
Must be 6 years old before the 1st week of the program to enroll. This program is designed for 6-13 years olds.
Medical Exceptions
We understand that medical issues may arise over the course of the program or just as your child is set to attend. Please call us as soon as possible to inform us of your need to cancel. We will ask that you submit a written excuse from your child’s physician. If your child is sick and there is time and room, we will work with you to switch your child to another session.
Missed Classes
We are unable to offer refunds, credits, or make-up sessions for missed classes due to personal scheduling conflicts, travel, illness, or other commitments. Please plan accordingly when registering.
Private & Birthday Party Policy
- A $150 Deposit is non-refundable and holds your reservation.
- The balance is due the day of your party.
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Birthday parties are 90 minutes long and end promptly. Some private parties may be scheduled for up to 120 minutes. We may charge a fee if your party exceeds the allotted time slot.
- Hosts may arrive no more than 15 minutes early for set up.
- Feel free to bring in any personal decorations to make your party special. Table cloths are not necessary.
- JCA will supply all items necessary for the craft and plates and napkins for pizza if ordered.
- You supply all of the paper goods and drinks.
- During the party your guests will be asked to stay in the party area unless they need to use the bathrooms or are instructed to do so by JCA staff.
- For parties that are not take home same day; Items will be ready for pick up in 10-14 days. We will call the host when ready. All items will be individually wrapped with guest’s names written on the outside.
- There are no refunds or credits for party cancellations.
Photo & Email Consent
During checkout, customers may opt into email updates and consent to photography for promotional use. You may opt out of either at any time by contacting us.
Clay Classes
We do our best to ensure your work survives each stage, but ceramic outcomes are not guaranteed. Cracks, air pockets, and attachment failures are common risks. JCA does not replace pieces lost in the firing process.
Medical Disclaimer
The use of pottery wheels may interfere with pacemakers. Please consult a medical professional before registering. By signing up, you assume all risk and release Just Claying Around from liability related to your personal health conditions.
Clay Play
A $5 rescheduling fee applies to cancellations made more than 48 hours in advance, within the 10-day window. No refunds or credits for cancellations within 48 hours or no-shows. Classes must be rescheduled within 2 months.
Kids Classes
A $15 rescheduling fee applies to cancellations made more than 48 hours in advance, within the 10-day window. No refunds or credits for cancellations within 48 hours or no-shows.
Rescheduled classes must take place within 2 months of the original class date. Outside that window there are no refunds
Age Policy We recommend ages 6 and up for drop off. For younger children adults can purchase their own ticket to make a project with their child.
Late Night Paint Night/Blaze & Glaze Events
No refunds within 10 days of the event. If canceled between 10 days and 48 hours before the event, credit may be applied to a future event (space permitting). No refunds or credits for no-shows or cancellations under 48 hours.
Missed Classes
We are unable to offer refunds, credits, or make-up sessions for missed classes due to personal scheduling conflicts, travel, illness, or other commitments. Please plan accordingly when registering.
Gift Card & Gift Certificate Policy
Just Claying Around gift cards and store credits are valid for seven (7) years from the date of purchase. They can be used for classes, camps, or walk-in activities, and are redeemable online or in the studio.
Gift cards may not be used to purchase other gift cards or certificates. No change is given for unused balances; however, if 90% or more of the original value has been used, the remaining balance may be redeemed for cash upon request, as required by Massachusetts law.
Lost or stolen cards will not be replaced.
Firing Turnaround
Most pottery items will be ready for pickup within 10–14 days after creation. Glaze and kiln firing times may vary depending on volume and studio activity. JCA will contact you when your piece is ready.
No Outside Materials
For safety and quality control, no outside clay, glazes, or tools are permitted in our studio. All materials must be purchased through Just Claying Around. Outside food and drinks are not permitted in the studio unless it is during a private event or party where outside refreshments have been explicitly allowed.
Late Arrivals & Early Departures
Participants who arrive late or leave early may miss important instruction. Instructors will do their best to assist late arrivals, but classes will not be extended. No credits or refunds are provided for missed time.
Pickup Policy
Finished items must be picked up within 60 days of notification. We will contact the booking contact or host when items are ready. Unclaimed items may be discarded after 60 days due to limited storage.
Questions?
Please contact us at info@justclayingaround.com with any questions or clarification requests.
Frequently Asked Questions
Do I need a reservation or can I just walk in?
Walk-ins are always welcome for painting pottery! No reservation or class required. For clay classes, camps, and special events, pre-registration is required.
Is there a studio fee?
Yes, $8 for adults, $6 for kids 12 and under.
How long does it take to get my pottery, glass or mosaics back?
Most items are ready in 7–10 days. We'll text you when your piece(s) are out of the kiln and ready for pickup.
*Clay Items take 2-3 weeks to get back.
Do you allow outside food or drinks?
Only during private events, birthday parties, or specific classes and events where it’s been explicitly allowed. No outside food or drink during regular walk-in hours.
Classes, Camps & Events
Can I get a refund if I can’t make my class or event?
Refunds are not available within 10 days of the class. You may reschedule for a fee if you cancel more than 48 hours in advance. No credits or reschedules within 48 hours or for no-shows.
Are wheel classes refundable?
Nope. Wheel class tickets are non-refundable and non-transferable. Please double-check your availability before booking!
My child is under 6. Can they still come to camp or a kids’ class?
Kids must be 6 years old by the start date to join drop-off programs. If your child is younger, you can join them by purchasing a ticket for yourself.
Can we make up a missed class?
Unfortunately, we do not offer make-up classes, refunds, or credits for missed classes due to scheduling conflicts, illness, or travel.
What happens if the studio cancels due to weather?
If we cancel due to weather or something unexpected, we’ll offer a reschedule. If a reschedule isn’t possible, we may issue studio credit or a refund.
Parties & Private Events
How long are birthday parties?
Birthday parties run 90 minutes and end promptly. Private events may be booked for up to 2 hours.
Can I bring my own decorations?
Yes! You're welcome to bring personal touches. We provide the crafting supplies and paper goods if you're ordering pizza through us.
What happens to the finished pieces?
We’ll text the host when everything is ready, usually 7-10 days after the party. We’ll individually wrap each piece and label them with guest names.
💳 Gift Cards & Store Credit
Do your gift cards expire?
Yes, gift cards and store credits expire 7 years from the date of purchase, as allowed by Massachusetts law.
Can I use my gift card online?
Yes! Our gift cards can be used for online booking or in-studio purchases.
Can I get cash back for my gift card?
Only if you’ve used 90% or more of the original value, then you can request the remaining balance in cash (per MA law).
Can I use a gift card to buy another gift card?
No, gift cards cannot be used to purchase additional gift cards.
Clay & Materials
Can I bring my own clay or glaze?
No outside clay, glazes, or tools are allowed. This ensures we maintain kiln safety and consistent results.
What if my piece breaks in the kiln?
We do our best, but pottery is unpredictable! Cracks and breakage can happen. We do not replace pieces that are lost in the firing process.
Late Arrivals, Pickups & Policies
What happens if I’m late to class?
Our instructors will do their best to catch you up, but classes will not be extended. No refunds or credits for missed time.
How long do you hold finished pieces?
We hold items for 60 days after we notify you. Due to limited storage, unclaimed items may be discarded after that.