Shipping policy

Processing Times

  • Orders are packed and shipped within 3–5 business days unless otherwise noted (custom or made-to-order pieces may take longer, this will be stated in the product description).

  • During busy seasons (holidays, Mother’s/Father’s Day), processing may take up to 7–10 business days.

Shipping Rates & Methods

  • We ship within the U.S. only.

  • Rates are calculated at checkout based on weight, size, and destination.

  • Standard shipping is via USPS Priority Mail or UPS Ground, which includes tracking and $100 insurance.

Fragile & Handmade Items

  • All pottery and glass pieces are handmade and fragile. We pack with extreme care, but once a package leaves our studio, we are not responsible for carrier delays, damages, or lost packages.

  • Extra insurance can be purchased at checkout, highly recommended for large or custom pieces.

Local Pickup

  • Free pickup is available at our Bridgewater, MA studio. You’ll receive an email when your order is ready.

Delivery Issues

  • If your item arrives damaged, contact us within 48 hours with photos of the packaging and item. We’ll work with you on a replacement, store credit, or insurance claim.

  • We are not responsible for incorrect addresses provided at checkout.

Returns & Exchanges

  • Due to the handmade nature of our products, all sales are final.

  • If there is an error on our end (wrong item, defect before shipping), we will make it right.