Refund policy
Deposit & Payment Terms
Select classes require a 50% non-refundable deposit at booking. Remaining balances will be invoiced approximately 2 weeks before the class start date. If the balance is not paid by the due date, your spot may be forfeited without refund. For Art Camp, a $150 non-refundable deposit is required. For the After School Program, a $100 non-refundable deposit is required.
General Cancellation Policy
Unless a specific cancellation policy is listed below for a particular class, program, event, or reservation, the following policy applies:
No refunds are issued for cancellations made within 10 days of the class/event. Cancellations made 10 days to 48 hours before the class are eligible for rescheduling with a fee: $20 fee for adult classes, $15 fee for kids’ classes, and $5 fee for Clay Play. No refunds or credits are given for cancellations within 48 hours or for no-shows. Rescheduled classes must occur within 2 months of the original date. Cancellations must be submitted via email to info@justclayingaround.comWeather & Studio Cancellations
If JCA cancels a class due to weather or other unforeseen circumstances, we will offer a reschedule. If a reschedule cannot be arranged, studio credit may be issued.
Product & Goods Refund Policy
All ceramic product sales are final unless damaged or defective upon arrival. Contact us immediately if there is an issue with your order. Items must be returned in unused, original condition within 14 days. We inspect all returned items before issuing refunds.
Adult Class Policy
A $5 rescheduling fee applies to cancellations made more than 48 hours in advance, within the 10-day cancellation window. No refunds or credits are given for cancellations within 48 hours or for no-shows.
Rescheduled classes must take place within 2 months of the original class date. Outside that window, there are no refunds or credits.
For sold-out classes or events, no refunds or credits are given for cancellations made 10 days or less before the class.
Art Camp
$150 of the Art Camp payment is non-refundable at any time unless a doctor’s note is provided. Cancel more than 30 days before the start date: refund minus $150. Cancel 15–30 days before the start date: 25% refund. Cancel within 14 days: no refund. No credit or refund for missed classes once the session has started.
After School Program
$100 of the After School payment is non-refundable at any time unless a doctor’s note is provided. Cancel more than 30 days before the start date: refund minus $100. Cancel 15–30 days before the start date: 25% refund. Cancel within 14 days: no refund. No credit or refund for missed classes once the session has started.
Age Policy
Must be 6 years old before the 1st week of the program to enroll. These programs are designed for 6-13 years olds.
Medical Exceptions
We understand that medical issues may arise over the course of the program or just as your child is set to attend. Please call us as soon as possible to inform us of your need to cancel. We will ask that you submit a written excuse from your child’s physician. If your child is sick and there is time and room, we will work with you to switch your child to another session.
Missed Classes
We are unable to offer refunds, credits, or make-up sessions for missed classes due to personal scheduling conflicts, travel, illness, or other commitments. Please plan accordingly when registering.
Private & Birthday Party Policy
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A 50% Deposit is non-refundable and holds your reservation.
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The balance is due the day of your party.
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Birthday parties are 90 minutes long and end promptly. Some private parties may be scheduled for up to 120 minutes. We may charge a fee if your party exceeds the allotted time slot.
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Hosts may arrive no more than 15 minutes early for set up.
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Feel free to bring in any personal decorations to make your party special. Table cloths are not necessary.
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JCA will supply all items necessary for the craft, as well as plates and napkins for pizza ordered through JCA. No outside pizza is allowed in the studio.
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You are responsible for supplying any paper goods needed for food you bring into the studio.
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During the party your guests will be asked to stay in the party area unless they need to use the bathrooms or are instructed to do so by JCA staff.
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For parties that are not take home same day; Items will be ready for pick up in 10-14 days. We will call the host when ready. All items will be individually wrapped with guest’s names written on the outside.
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There are no refunds or credits for party cancellations.
Photo & Email Consent
During checkout, customers may opt into email updates and consent to photography for promotional use. You may opt out of either at any time by contacting us.
Clay Classes
We do our best to ensure your work survives each stage, but ceramic outcomes are not guaranteed. Cracks, air pockets, and attachment failures are common risks. JCA does not replace pieces lost in the firing process.
Medical Disclaimer - Wheel Throwing
The use of pottery wheels may interfere with pacemakers. Please consult a medical professional before registering. By signing up, you assume all risk and release Just Claying Around from liability related to your personal health conditions.
Clay Play
A $5 rescheduling fee applies to cancellations made more than 48 hours in advance, within the 10-day window. No refunds or credits for cancellations within 48 hours or no-shows. Classes must be rescheduled within 2 months.
Kids Classes
A $15 rescheduling fee applies to cancellations made more than 48 hours in advance, within the 10-day window. No refunds or credits for cancellations within 48 hours or no-shows.
Rescheduled classes must take place within 2 months of the original class date. Outside that window there are no refunds
Age Policy for kids classes: We recommend ages 6 and up for drop off. For younger children adults can purchase their own ticket to make a project with their child.
Late Night Paint Night/Blaze & Glaze Events
No refunds within 10 days of the event. If canceled between 10 days and 48 hours before the event, the ticket may be rescheduled to a future event with a $5 rescheduling fee, space permitting. No refunds, credits, or rescheduling for no-shows or cancellations under 48 hours.
Rescheduled tickets must be used within 2 months of the original event date.
Missed Classes
We are unable to offer refunds, credits, or make-up sessions for missed classes due to personal scheduling conflicts, travel, illness, or other commitments. Please plan accordingly when registering.
Pickup Policy
Finished items must be picked up within 60 days of notification. We will contact the booking contact or host when items are ready. Unclaimed items may be discarded after 60 days due to limited storage.
Questions?
Please contact us at info@justclayingaround.com with any questions or clarification requests.